Customer Service

Special Orders

Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by British Jewellery Workshops but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Jewellery Design Service

If you would like British Jewellery Workshops to design a unique piece of jewellery, please email us with images and descriptions of what you would like to create.