Returns / Exchanges
We’re sure that you’ll love your British Jewellery Workshops item, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange, minus shipping costs. Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us within 30 days.
Unfortunately we cannot accept returns of earrings. This is for hygiene reasons and doesn’t affect your statutory rights. We cannot accept items that have been made or ordered specifically to your requirements, engraved, personalised or altered.
You will be responsible for paying for your own shipping costs for returning your item. We recommend you use a form of Recorded or Special Delivery in case of any issues with your return. We are not responsible for items that are lost during shipping. Shipping costs are non-refundable.
If your item is faulty, or incorrect we will provide a pre-paid returns label upon request.
Please fill our our Return Form to speed up the return process.
If you can’t find your returns label, please contact our Customer Services team on 0121 523 5575 (Monday to Friday, 9am – 4.30pm, excluding bank holidays, Calls are charged at local rate) who will be happy to send you a replacement label. Alternatively you can use the address below:
BJW – Returns Department
38-40 Hylton Street