Frequently Asked Questions
It always happens, that important question that pops into your head when there’s no one around to answer it. We know just how you feel, so we’ve put together a list of the most frequently asked questions below which should hopefully resolve your query. If you’d still like to talk to someone we’d love to speak to you, so why not give our friendly Customer Service team a call on 0121 523 5575 (Monday to Friday, 9am – 4.30pm, excluding bank holidays, Calls are charged at local rate) and we’ll do everything we can to help.
Q: Can I get a written valuation of my purchase for my insurance company?
A: At present we do not offer a valuation service.
Q: What do I do if I have damaged or broken my British Jewellery Workshops jewellery?
A: We would advise you to stop wearing the item and, if there are any broken pieces, to wrap them carefully together. As soon as you are able, please contact Customer Services on 0121 523 5575 (Monday to Friday, 9am – 4.30pm, excluding bank holidays, Calls are charged at local rate) and we will do our best to assess the item and give you more detailed advice.
Q: Do you buy gold?
Q: Do you offer a Gift wrapping service
Q: Do you offer a Gift Cards
Q: What is your Ethical Policy
A: At British Jewellery Workshops we take every possible action to make sure all our materials are sourced through reliable and responsible resources.
Q: What is 'dirty gold'?
A: Dirty gold is a reference made to gold that is mined where there is no or little consideration given to environmental and/or social aspects of production.
The gold mining industry takes its sustainable development activities very seriously and there are many strict regulations and guidelines for mining of gold. Most mining companies have robust environmental, social and ethical standards and report on these through their annual reports.
It is important to realise that the term dirty gold refers to what is called primary source production – ie: straight form the ground. The uk uses very little primary sourced gold in jewellery production with over 80% of gold content having being sourced from recycled (otherwise known as secondary) sources i.E. Jewellery scrap or dishoarded investment bars.
Q: Can I get a product in a different metal?
A: If you see a product in yellow gold, it may also be available in white gold (or vice versa). Make a note of the product number and call us on
0121 523 5575 or email us at email@example.com and we will be able to advise you if it is possible to order and how much it would cost.
Please note, items ordered in alternative metals and carats are excluded from our 30-day change of mind guarantee. This does not affect your statutory rights.
Q: Can I get a particular chain in a longer length?
Q: Can I get this product with a different stone?
A: Many of our stone products are available in different stone sizes. In addition, many more unusual styles may also be available with different stones so please do not hesitate to ask. Please call us on 0121 523 5575 or email us at firstname.lastname@example.org and we will be able to advise you. You will be made aware of any difference in price and you are under no obligation to proceed with an order at this stage.
Please note, items ordered with alternative metals and carats are excluded from our 30-day change of mind guarantee. This does not affect your statutory rights.
Q: I would like more information about a product
A: No problem. Simply call us on 0121 523 5575 or email us at email@example.com with your question. If you could include the product number that is located under the product title, this will help us to deal with your enquiry more efficiently.
Q: I saw a product I liked but it is no longer on your website
A: If a product no longer appears on our website it does not necessarily mean that it is no longer available. We may simply be out of stock, if it has been discontinued and there is no stock left, we may be able to recommend a similar product as an alternative. Please have the product number or a description of the item to hand and simply call us on 0121 523 5575 or email us at firstname.lastname@example.org and we will check availability for you.
Q: What if I don't like it when I receive it?
A: This is not a problem. We offer a 30-day change of mind policy on all purchases.* We will happily exchange the item(s) or provide a full refund to the purchaser’s card should the gift prove unsuitable.** Should you wish to exchange or return an item to us for a full refund please see our returns policy.
*Our 30-day change of mind policy excludes engraved items and specially ordered items. This does not affect your statutory rights.
**Please note, a refund on return postage and packaging is not provided.
Q: I am buying a gold ring but I don’t know which ring size I require.
A: No problem simply call us on 0121 523 5575 or email us at email@example.com and we will send you a free ring sizer.
Q: I would like to buy a ring but I cannot see the size I require listed in the drop down menu?
A: This is because most of our rings are only readily available in the sizes listed. Further alterations making the ring smaller or larger may not be possible for certain ring settings. If you cannot see the size required, please call us on 0121 523 5575 or email us at firstname.lastname@example.org and we will be able to tell you if we can supply and whether there will be any additional costs involved.
Please note, items purchased in larger or smaller sizes than our standard range are excluded from our 30-day change of mind guarantee. This does not affect your statutory rights.
Q: Do you engrave items?
A: Yes, please see our engraving page for more infomation.
Q: How much does engraving cost?
A: Our hand engraving costs £2 per character. Please be aware engraving products does add to the despatch time of your order.
Q: Can I have more than one engraved item in my order?
Q: Can I have an engraved item and a non-engraved item in the same order?
Q: Can I return engraved items?
A: Unfortunately we are unable to refund items once they have been personalised.
Q: What if the engraved message on my item is incorrect?
A: The message that you type during the checkout process is the exact message that will be engraved, so please ensure that what you have typed is correct and does not have any errors.
Q: Can I supply my own artwork for you to engrave?
A: Yes of course, please sent us your artwork and we can advise you.
Q: Our family name does not show up in your crest database?
A: We have a ever increasing amount of family names in our database but it is not exhaustive. If you email us with your name we can have a further look at our reference books at our workshop.
Q: What is your crest source?
A: We use the 'Fairbairn's Book of Crests 1905'.
Q: What is a crest?
A: The crest sits on top of the coat of arms often above the symbol of a helmet. This reflects its medieval origins as a means of identification during combat when an emblem would be attached to the top, or crest, of the combatant's helmet. If they are not accompanied by a coat of arms, crests are usually shown on top of a twisted band (a wreath), coronet or cap (called a chapeau) reflecting their historic origin. Traditionally, only crests were engraved onto signet rings in the united kingdom as the full coat of arms was reserved for larger and more ceremonial items.
Unlike a coat of arms, the crest can remain the same across generations and different branches of one family. Sometimes a family's crest is a play on the surname or an emblem of its occupation or trade. A ducal coronet may be added to the crest of a bishop while a mural coronet can signify a military distinction and a naval coronet a naval one. However it is not unusual for branches of one family to develop different crests to distinguish themselves.
Q: What is a 'family seal ring'?
A: A family seal ring is one of the oldest forms of identifying a particular family from others. Traditionally and more recently used for creating wax seals on documents, the use of seal rings actually dates back over three thousand years.
Q: Why are seal engraved signet rings engraved in reverse?
A: Traditionally, the heraldic design is hand engraved in reverse into the ring, so that the wax impression shows an accurate 3d representation of your artwork.
It was this wax impression or ‘seal’ that was used on documents and envelopes.
Q: How long does it take to make my crest ring?
A: Our crest signet rings are made to order especially for you. The solid signet rings usually take approx. 4 weeks to create. Stone set signet rings take approx. 6 weeks to create.
If there is urgency for your order please let us know and we will do our best to accommodate.
Q: Why do people still wear seal rings?
A: Seal rings are worn by families proud of their ancestry, featuring an engraved family arms, a symbol that remains unchanged through countless generations.
Q: Are your gold signet rings solid?
A: Yes all our gold signet rings are solid, they are not hollowed out underneath the head of the signet ring.
Q: Can I use my signet ring to make wax seal impressions?
A: Yes unlike many similar products on the market we produce traditional seal rings, engraved in reverse to give a positive three-dimensional impression.
Q: What is mantling?
A: Mantling is the surcoat worn over the suit of armour showing the family colours (also worn to keep the sun and elements off the armour). Over the years artists have stylised it into many forms, to represent having been ripped and slashed in battle! All these versions are in their own way correct.
Q: How to wear your signet ring?
A: The ‘rules’ of where to wear your signet ring is a topic often discussed. Opinions vary because the signet ring is an item of jewellery which is so steeped in tradition, yet it’s identity and purpose is ever evolving as fashions change, evident not only over recent years but across the centuries. I choose to wear mine on the ‘ring (third) finger’ on my right hand. I have also seen them worn next to wedding rings or instead of wedding rings, as well as the most popular finger, which in this country is the little finger, aka. ‘the pinkie’.
However, there are traditions; these can vary across cultures and religions. In the uk the signet ring has traditionally been worn on the pinkie – or smallest – finger, on the non-dominant hand. Therefore, if you are right-handed, you will tend to wear your ring on your left hand. In switzerland, men wear signet rings upon the right finger of their right hand, while in france men use the right finger of their left hand.
Since the middle ages, the pinkie finger (which comes from the now defunct adjective ‘pink’, meaning ‘small’) was the favourite finger for the signet ring. Wearing the signet ring on the smallest finger ensured that the wearer was easily able to use the ring for its traditional means - as a tool to emboss wax, creating a wax-seal for the purpose of identification and authentication.
A practice which first started in ancient egypt and later carried on by the romans, the seal was widely used from the middle ages in royal proclamations, legal documents, or to authenticate correspondence. Incorporated into the signet ring, it was safely kept on the hand of the owner and was of course close to hand whenever needed.
During the seventeenth century the signet ring briefly fell out of fashion. Instead, during this period the prominent members of society preferred to have their seal in an ornamental mount. They would then wear these mounted seals on a chain or ribbon, often as a fob, along with a watch. This practice continued until the latter part of the eighteenth century, when the signet ring once again became popular.
Nowadays, the signature has replaced the signet ring as the primary means of authenticating a person’s identity. Despite this, the habit of wearing an engraved signet ring on the smallest finger continues.
As the use of the signet ring to provide an official wax seal has all but disappeared today, where you choose to wear your ring is largely a matter of personal choice. In the united states, for example, it is quite normal to see people wearing a signet ring on their ring or middle finger, think of steve mcqueen who was never without his ring. Winston churchill typically defied tradition by wearing his gold signet ring, bearing the family crest, on his third ring finger. Prince charles wears his wedding ring on his pinkie finger stacked next to his signet ring.
Ultimately, as the signet ring becomes increasingly a means of personal expression, where and how it is worn will be as unique as the person who wears it.
Q: Can you replicate or refurbish an old signet ring that I have?
A: Our special commissions service exists to help you design and create something really special. Maybe you require a style or size signet ring that is not shown, or recreate a signet ring a family member or friend had, recutting the engraving on an old worn ring or replacing a worn shank. These are all services, from initial sketches through to the finished item, our experienced craftmen can undertake for you. Please contact us for that special one off piece of jewellery. Please call us on 0121 523 5575 or email us at email@example.com and we will be able to further discuss what is involved.
Q: What is a coat of arms?
A: A coat of arms is the entire heraldic device including the mantling, a helmet, a crest, a motto and, in the case of peers and clan chiefs, a coronet and supporters. They are displayed on a shield and together they identify the owner who has been granted the right to bear arms.
A son will inherit his father's arms and quarter them with his mothers and so on making some coats of arms very complicated.
Q: What is line hand engraving (also known as surface engraving)?
A: The Art of Hand Engraving can be described as the process in which a hardened, shaped, and sharpened piece of steel, called a 'Graver', is pushed through the metal's surface. This is done by hand pressure (push graver). The graver is ground to a pointed shape adhering to very specific angles. These angles allow the graver to properly enter the metal surface and travel forward, continuously curling the metal directly in front of the graver face, while leaving behind a small furrow.
The shape of the graver and the angle at which it is held will ultimately decide the furrow shape. The angle can and will often be continuously altered during the process, allowing for the furrow to contain thick and thin graduations of the cut line. If a square-shaped graver is used so that one if its corners enters the metal, it will produce a "V"-shaped furrow. Many graver shapes are available, each leading to a particular style of engraving, and each producing a different result. Usually, the two favored shapes are the "V" and the flat gravers. Personal preference plays a significant role in choosing the tool used.
Q: What is a motto?
A: A motto (derived from the Latin muttum, 'mutter', by way of Italian motto, 'word', 'sentence') is a maxim, a phrase meant to formally summarize the general motivation or intention of an individual, family, social group or organization. Mottos are usually not expressed verbally, unlike slogans, but are expressed in writing and usually stem from long traditions of social foundations, or also from significant events, such as a civil war or a revolution. A motto may be in any language, but Latin has been widely used, especially in the Western world.
Q: What is Reverse Seal Eng Metal?
A: Traditionally, the heraldic design is hand engraved in reverse into a solid metal ring, so that the wax impression shows an accurate 3d representation of your artwork.
It was this wax impression or ‘seal’ that was used on documents and envelopes.
Q: What is Reverse Seal Eng Stone?
A: Traditionally, the heraldic design is hand engraved in reverse into a stone ring, so that the wax impression shows an accurate 3d representation of your artwork.
It was this wax impression or ‘seal’ that was used on documents and envelopes.
Q: Can I see crest examples?
A: Yes see our images below.
Q: Can I place my order over the phone?
A: If you’d prefer to speak to someone to place your order, call our friendly Customer Services team on 0121 523 5575 (Monday to Friday, 9am – 4.30pm, excluding bank holidays, Calls are charged at local rate) and they’ll be happy to help you. They can offer knowledge and expertise should you require further information about any of our jewellery.
Q: What are your accepted payment methods?
A: We want to make shopping online as easy as possible and so accept a number of payment methods including debit/credit cards, worldpay and paypal.
Q: Can I pay by any other method?
A: If you would prefer not to input your cards details online or you do not have a PayPal account, you can also pay by personal cheque/money order. Please make your cheque out to Davran Jewellery and post it to us at:
Davran Jewellery Ltd
38-40 Hylton Street
Please allow 21 days for delivery from when we receive your cheque as this needs to be cleared before your order is dispatched.
To find out more about WorldPay security and their privacy policies please visit http://www.worldpay.com/about_us/index.php?page=security
Q: When will I be charged for my item(s)?
A: When you place an order with us, online payment is debited immediately from your card. If you wish to cancel your order and a refund is required, we will always refund you and cancel the order immediately providing your payment has first cleared in our bank account. Please allow 3-4 working days for the funds to show back in your account.
Q: How can I return my purchase for an exchange or refund?
A: We’re certain that you’ll love your purchase but, on the rare occasion that it’s not right, we’ll be more than happy to offer a refund or exchange. Just return the unworn item to us in its original packaging and with all relevant receipts and documentation within 30 days of purchase. This offer does not include personalised items or special orders and does not affect your statutory rights. Read our full returns policy.
Q: Do you deliver outside of UK?
A: Yes please see our Delivery page for a full list of countries we deliver too.
Q: How much does delivery cost?
A: This depends on how much your order comes to. Please see our Delivery Charges section for more information.
Q: How long will my order take to arrive?
A: Once you have reveived your Dispatch Confirmation email your order should arrrive the next day in the UK.
Q: Can I have my order sent to a different delivery address?
A: Yes - please follow the steps during the Checkout process.
Q: How will my items be sent?
A: All orders will be sent via Royal Mail special delivery in the UK.
I have just placed an order but...
Q: Will I receive an email confirming that my order has been received?
A: Yes - a Confirmation Email will be sent to your selected email address once your order has been acknowledged. If you entered your email address incorrectly, you will not receive the Confirmation Email or any further correspondence (e.g. Dispatch Confirmation) regarding this order. If you have not received a Confirmation Email and are sure you entered the correct email address please contact us on 0121 523 5575 or email us at firstname.lastname@example.org.
Q: Can I change my order?
A: Yes you can change your order at any stage providing it has not been dispatched yet. Should you wish to change your order please contact us on 0121 523 5575 or email us at email@example.com stating your order number and your requirements. Please never include any card details in an email, as we cannot guarantee the safety of such a transmission.
Q: Can I cancel my order?
A: Yes you can cancel your order providing it has not been dispatched yet. Should you wish to cancel your order please contact us on 0121 523 5575 or email us at firstname.lastname@example.org stating your order number and that you wish to cancel your order with us. We will send you a confirmation email confirming that your order has been cancelled and a full refund will be made to your card once your payment has cleared in our bank account.
Q: Can I change the delivery address?
A: No not once the order is confirmed, however we do ship to alternative addresses as long as the card payment has been authenticated. Please follow the steps during the checkout process to ensure goods are shipped elsewhere. The invoice will always be sent with the goods.
Q: Can I track my order?
A: Yes you can. When you receive your Dispatch Confirmation there should be a link and Tracking number.
Q: Where is my order?
A: If you have not received your item(s) within the specified delivery time or have a question regarding delivery of your order please do not hesitate to contact us on 0121 523 5575 or email us at email@example.com. Please double check your email inbox - or Junk folder - which will advise you when your order was dispatched.
I have received my order but...
Q: How do I return something?
A: Please see our Returns page.
Q: My order has arrived damaged. What can I do?
A: We take great care to pack your item(s) securely and it is extremely rare that something leaves the building damaged. Unfortunately we cannot control what happens to the parcels in transit. However should this occur please contact us immediately on 0121 523 5575 or email us at firstname.lastname@example.org. We will ask you to return the item(s) as per our returns instructions. Upon receiving the item(s) back, we will dispatch a replacement and reimburse all postage costs via the method used to pay.
Q: How long will it take to give me a refund if I return something?
A: We process refunds on a daily basis, so the day we receive your parcel is the day we will authorise the refund. Funds normally take up to four working days to process from bank to bank.
Q: Do I have to pay postage costs to return an item?
A: If you find the item unsuitable or it's no longer required, you are responsible for the cost of postage and packaging for returning it under our 30-day change of mind policy. If the item is received damaged, has a manufacturing fault or is incorrect, your postage will be refunded via the method used to pay. Please note, a reimbursement of return postage will only be authorised once we have inspected the returned item(s).
I am having difficulty using your website
Q: I am a new customer and cannot seem to register my details
A: Please call us on 0121 523 5575 or email us at email@example.com and we will be happy to assist you with the registration process.
A: Please call us on 0121 523 5575 or email us at firstname.lastname@example.org and we will be happy to assist you.