Delivery Information

Delivery Charges

  Countries Price Postal Service Estimated Delivery Time
UK under £50 England, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man, BFPO (British Forces Post Office) and PO Boxes £2.50 Royal Mail Special Delivery  3-5 days
UK over £50 England, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man, BFPO (British Forces Post Office) and PO Boxes Free Royal Mail Special Delivery  3-5 days
All Orders Belgium, Denmark, mainland France, Germany, Republic of Ireland, Luxembourg, Monaco, Netherlands, Greece, Italy, Portugal, Spain, Sweden, Switzerland, Poland, £10 Royal Mail International Signed For 3-7 days
All Orders Canada, United States, Japan, Australia, China, Norway, Romania, Slovenia, Turkey, Ukraine, Vatican City State, Lithuania, Macedonia, Malta, Moldova,  San Marino, Fiji, French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Cambodia, Cayman Islands, New Zealand, Russia, Georgia, Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Serbia, Slovakia, Azerbaijan, North Korea, South Korea, Taiwan, Thailand, Tonga, India, South Africa, Canary Islands, Philippines, Singapore, Vietnam £100 UPS 6-12 days

Free Delivery

We offer free Special next day delivery on orders over £50 in the UK.

Engraved items and Personalised items

If you choose to have your order engraved, it can take between 3 to 8 working days to be despatched dependant on your chosen delivery method. In most cases it won't take this long but please do add an extra 8 working days to the expected delivery lead times shown above to avoid disappointment.

For personalised jewellery orders, it can take between 14 to 17 working days to be despatched.

For Personalised Gift items the lead time is quoted per product. The delivery date will depend on the delivery method chosen but the expected delivery date will be stated in the basket.

Cooling off Period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.

Cancelling an order before despatch

 If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Faulty Items

In the unlikely event that your product develops a fault within a short and reasonable period from receipt then you can return it to us and, if we find it to be faulty, we shall exchange it for you. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item, or issue a postal refund, until we have seen and assessed the item.

Secure, Insured Shipments

For added security, it is our policy that a signature is required for all British Jewellery Workshops orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

 

Exceptions To Delivery Times

In exceptional circumstances we may be unable to deliver your order within the timeframes advertised. Please see below for details:

Weather Conditions

Come rain or shine, we'll do our very best to make sure your order gets to you on time, but please be aware that in severe or adverse conditions, our couriers may be unable to meet the advertised delivery times.

Bank Holidays

Orders are not processed on Bank Holidays so we would ask you to allow extra time for delivery when placing your order around Bank Holidays.

Fraud

At British Jewellery Workshops we take fraud seriously and do all we can to prevent fraudulent transactions. Our checks are rigorous, essential and are completed as standard for every transaction in order to protect both your security and that of our business. If an order does not pass the security checks in place we will contact the card holder to confirm that the order is valid.